Legal smoking age in Oklahoma may rise to 21

On Feb. 21,  convenience store news site CSPnet.com reported that a House committee in Oklahoma has passed on to the full House a bill that would make 21 the legal smoking age in that state, starting in 2015. The bill, titled HB2314, calls for a gradual increase in...

Customer survey specifics

Last week, we talked about how your customers can give you plenty of useful feedback about how your store is running.  We suggested you could invite customers to take a simple survey that would help you learn how to better serve them. This week, here are some examples...

What you don’t know can hurt you – and help you

There’s no better place to turn for important information on how to run a more profitable store than your customers.  And a good way to get this information is through a simple, informal survey. With a survey consisting of four to six strategically developed...

Presence: a good step in reducing employee theft

How much are your employees stealing from you?  Are you sure?  Many employers know that occasionally – or constantly – they’re losing products.  They may blame it on shoplifters and design methods to curtail the loss. But what about employee theft?  Statistics in...

Alcohol division continues to expand

When we began offering beer, wine and spirits to our customers several years ago, we weren’t exactly sure how well it would work.  After all, very few distributors similar to us even carry alcohol products. It turns out the division has done very well.  Currently,...

Time (and technology) equals money

In March, our customers will have access to a tool that streamlines a number of important day-to-day tasks.  It’s called ProSel, and it runs on an iPad. ProSel is advanced product-management software created by Access International Incorporated.  Our convenience store...